Conflict is a part of life.
It’s brought on by human nature. We each have different goals and dreams, and we each see the world just a little differently.
When you put us in a work environment, these natural forces become amplified — mostly by our ambitions — until they create inordinate amounts of tension, dysfunction, and stress.
This is, no doubt, why 70% of the American workforce is disengaged from their job.
For some reason, we are reluctant to address the conflict. Strange. It doesn’t have to be that way.Read More
Working together is hard. Running an effective meeting can be even harder. One of the challenges is that everyone wants to be heard. To make it even more challenging, not everyone speaks up.
Setting a few ground rules is one of the surest ways to get everyone engaged while producing amazing results. Let it be known that you expect full engagement and everyone to be pulling in the same direction. My favorite set of ground rules comes out of the “New Games” movement from the 70’s. Their motto was Play Hard. Play Fair. Nobody Hurt. I can’t think of a better set of guiding principles for great meetings and vibrant teams.Read More
“Continuous Improvement” is a mantra for just about all areas of our businesses and — if we’re ambitious — our lives. Companies make huge investments in everything from lean manufacturing to agile software development knowing that the best way to make things better is through steady and continual improvement. We reengineer our business processes to have feedback loops so we can learn from what we have done and build on those learnings.
Learn. Improve. Repeat.
It’s a no-brainer, right? The relentless pursuit of perfection, as Lexus would say. Everything is fair game. Nothing is exempt from the beneficent outcomes of continuous improvement…
Well, almost nothing.Read More
Want a better relationship with your boss? It’s easier than you think to create a great working relationship. The secret is effective communications and a mutual understanding of what you expect from each other.
Ask these questions on a regular basis, so that you know you and your boss are on the same page. Try inserting one or two of them into your one-on-one meetings with your boss — in the most open-ended way you can. Let your boss surprise you!Read More
I believe, however, that pitches are won — and people are willing to follow you — not because you’ve twisted someone’s arm, but because people see that you understand them, that you’ve applied the time and the sensitivity to do so, and that you possess a special gift that can help them reach their heart’s desire. — Kevin Allen, Win the Pitch: Tips from Mastercard’s “Priceless” PitchmanRead More
As you grow as a leader you find yourself spending more time developing people and less time knee-deep in the weeds. Here are four questions to ask your direct reports on a regular basis. If you do so, they will evolve in their ability to deliver results and you will develop as a leader. 1. What things are you doing that require less of my time? What are you getting from me that you don’t…Read More
Two partners at Booz & Co have written an interesting article called Measuring executive frustration — and going after the big-picture cure. In part, they say, The majority of executives in all industries admitted that their companies lack “coherence.” They struggle with setting a clear and differentiating strategy, working through a surfeit of conflicting priorities, ensuring day-to-day decisions are in line with their strategy and allocating resources in a way that supports the strategy. More to…Read More
Heather Hollick has been helping others become better leaders and craft more meaningful careers for more than 25 years. Her experience spans both business and technology, operations and organizational development. Oh, and she was born in Canada, so she can't help but be helpful. 😉